Providing The Oppurtunity For A Second Chance

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Performance Results

Outcomes to Monitor

       
           

Area

Measurement

Bench Mark

Method

Responsible Party(ies)

Outcome for Midyear SFY 2018

Effectiveness of Service

Percent of clients not arrested one year post Successful TASC discharge - Adult Client

70%

Research CJIS web site for clients discharged at least one year prior

Executive Director or designee

74% adults

 

Sober at discharge - Youth and Adult

Youth 30%        Adult 75%

Based on UDS and report.  Staff will document on discharge and reports will be developed

Executive Director

44% youth  47% adults

 

No arrests while engaged at TASC - Youth and Adults

Youth 30%        Adult 85%

Based on report and CJIS. Staff will document on discharge and reports will be developed

Executive Director

92% Adults 92% Youth

Efficency of Service

Time from first call to signed treatment/case plan

14 days

Random file reviews

Records Specialist

23 days ave.

 

Show rates for assessments

Assessments - 75%

Will conduct random checks from schedule books

Financial Coordinator

74%

Access of Service

Days between Call and Assessment

Ave. of 7 days

Waiting list reports completed monthly

Receptionist and Executive Director

6.1 days

 

Days between Assessment and next appointment

Ave. of 7 days

Random file reviews

Records Specialist

9.3 days ave.

Satisfaction of Services

Set acceptable average score on surveys.

Clients - ave. score >/= 3.5  on five point scale; CJ and agencies ave. score of OFTEN

Client surveys are taken monthly through random selection.  Partners surveys are distributed annually

Record Specialist and Executive Director

Client ave 3.5% agencies collected 2nd half